Returns & Exchanges

At Toys 'R' Us Australia, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for most items in their original, unopened packaging. Whether you have changed your mind or received a faulty product, our dedicated team is here to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Return

  Log into your Toys 'R' Us account and visit the 'Order History' section to select the items you wish to return and obtain a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund or exchange.

• 3.
  Label and Post

  Affix the provided return shipping label to your parcel and drop it off at any Australia Post location or your preferred courier service.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.